Booking-policy-hotel-sunflower-puri

1. Reservation Confirmation

• All bookings are subject to availability.

• A reservation is considered confirmed only after receipt of advance payment or confirmation from the booking platform.

• Guests will receive a booking confirmation via phone, message, or email once the reservation is confirmed.

2. Advance Payment

• An advance payment may be required to secure the booking, especially during peak seasons, festivals, and holidays.

• The advance amount and payment method will be communicated at the time of booking.

• Failure to make the required advance payment may result in automatic cancellation of the booking.

3. Tariff & Taxes

• Room tariffs are subject to change without prior notice.

• Applicable government taxes will be charged extra as per prevailing laws.

• Any offers or discounts are applicable only for the specified dates and conditions.

4. Modification of Booking

• Changes to booking dates, room type, or number of guests are subject to availability.

• Any modification request must be informed in advance.

• Tariff differences, if any, will be applicable at the time of modification.

5. Cancellation Policy

• Cancellation charges will apply as per the hotel’s cancellation policy or the terms of the booking platform used.

• Guests are advised to review cancellation terms carefully before confirming the booking.

6. No-Show Policy

• In case of a no-show (guest does not arrive on the check-in date without prior intimation), the booking may be cancelled automatically.

• The hotel reserves the right to retain the advance payment as per policy.

7. Check-In Requirements

• Valid government-issued photo ID is mandatory for all guests at the time of check-in.

• The hotel reserves the right to deny check-in in case of invalid or missing identification.

8. Special Requests

• Special requests such as early check-in, late check-out, room preference, or extra bedding are subject to availability and cannot be guaranteed.

• Additional charges may apply for special requests.

9. Group & Seasonal Bookings

• Group bookings and festival-season bookings may have separate booking and cancellation policies.

• Guests will be informed of specific terms at the time of booking.

10. Hotel Rights

• Hotel Sunflower reserves the right to amend or modify this booking policy without prior notice.

• The hotel also reserves the right to cancel a booking due to unforeseen circumstances, with a refund of advance payment as applicable.